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(EMAILWIRE.COM, April 22, 2013 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) 2013 Best Practices, being held at the Santa Clara Convention Center May 6-8. TSW is the premier source of peer learning, networking, and idea sharing within the technology services sector.
Services experts from around the world will convene to learn how to prepare their organizations for what lies ahead in technology services. Industry practitioners and thought leaders from pacesetting organizations will provide powerful insights and practical guidance on how to improve service operations.
The solutions providers that will converge in the world-renowned TSW EXPO cover a broad range of applications and services that organizations can leverage to take their services operations to the next level of performance. The partial roster of participating providers includes Aegis, ANCILE Solutions, Call Center Group, Citrix, Clarabridge, Compuware, Convergys, Coveo, DB Kay & Associates, DG Associates, FinancialForce.com, FT Works, Get Satisfaction, IFS North America, Impact Learning Systems, ISOdx, Kepner-Tregoe, Lithium Technologies, LivePerson, LogMeIn, Market Intelligence International (MARKETii), Planview, Pretium Partners, PwC, Service 800, ServiceSource, SolvOnce, Sykes Enterprises, Tenrox, and Value and Pricing Partners.
Seven of the exhibiting companies’ customers will also deliver case-study sessions highlighting collaboration between service practitioners and their providers, and will be featured in the “Services Technology Advantage” track on May 7 at 11 a.m. The scheduled sessions include presentations by: Experis and Compuware, Symantec Norton and Lithium Technologies, PwC and their customer, Acer America and Clarabridge, VMware and ServiceSource, Perceptive Software and ISOdx, and Get Satisfaction and their customer.
“TSW EXPO Theater Solution Sessions” will take place in the TSW EXPO on May 7, featuring presentations from Sykes Enterprises, LivePerson, and another session to be announced.
From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and much more, the TSW EXPO delivers the industry's most innovative solutions that help services organizations to thrive. More information on TSW 2013 Best Practices can be found at www.technologyservicesworld.com, while TSW EXPO details can be found at www.technologyservicesworld.com/expo.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the worldÂ’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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